Error Q62 means that login failed due to various network issues. Please try the following to resolve the issue:

• Disable or uninstall packet shaping software.
  • Software such as cFosSpeed has been known to cause issues. Some motherboards come with this pre-installed.
• Ensure network drivers are up to date. You can find Windows instructions here: Update drivers through Device Manager in Windows - Microsoft Support or on your motherboard's driver download page.

If the error persists, please reach out to us so we can continue assisting.