Some connectivity errors might be displayed when servers are down. Please check for any notices or scheduled downtime on our official Discord channel.
If no server issues/maintenance are going on, please follow the steps below:
- Check if the selected server is one close to your geographical location to ensure the best connectivity. Choosing servers from further away can cause latency and overall poorer network performance.
- Check your connection health for any latency or packet loss via a speed test (for example, Cloudflare Speedtest)
- Try using an alternative connection, such as an alternate Wi-Fi network or switching to an Ethernet connection.
- If you are using a VPN while playing, we recommend either switching VPN on, as this may help stabilize your connection and reduce network-related issues, or disabling the VPN entirely to see if it resolves the error.
To disable the native VPN on Windows, please follow these steps:
1. Press Win + I to open Windows Settings.
2. Navigate to Network & Internet.
3. Select the VPN section.
4. Locate your VPN connection and click Disconnect.
Some players have reported resolving network issues and errors by uninstalling specific network-related programs, such as cFosSpeed, which may come pre-installed with certain motherboards.
To uninstall:
1. Type Control Panel in the Windows search box and open it.
2. Go to Programs > Programs and Features.
3. Locate cFosSpeed (or any similar network optimization software), right-click it, and select Uninstall.
To uninstall:
1. Type Control Panel in the Windows search box and open it.
2. Go to Programs > Programs and Features.
3. Locate cFosSpeed (or any similar network optimization software), right-click it, and select Uninstall.
- Please check if there’s any network driver update available; if so, try to update and test launching Dune: Awakening again.
You can find Windows instructions here:
Windows Support article
- Try to flush your DNS to clear any connection-related cached data:
1. Press Windows key + R, in the resulting window type “cmd” and press Enter.
2. Type "ipconfig /release" and press Enter.
3. Type "ipconfig /renew" and press Enter.
4. Type "ipconfig /flushdns" and press Enter.
5. Restart the computer.
- Or try switching your DNS server. You can find Google's public DNS on this page:
If the issue continues, please contact our Support team so we can help you further. Make sure to include a screenshot of the error code one is displaying.